Refund policy

RETURN & REFUND POLICY

Last updated: October 1, 2026

We want you to feel confident when shopping with WHOA Finds. If you need to return an eligible product, please follow the process below.

15-Day Return Window

You may request a return within 15 days of receiving your order.

To begin a return, contact:

whaofinds@gmail.com

Please include your order number and the reason for your return.

Return Conditions

To be eligible for a standard return, the product should be:

Unused and in resalable condition
In its original packaging where reasonably possible
Complete with all included accessories and parts
Free from damage caused by misuse, improper handling, or normal wear

Certain products may have additional return restrictions where required because of their nature.

Return Shipping

For standard change-of-mind or unwanted-product returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping proof of shipment.

WHOA Finds is not responsible for items lost during a customer-arranged return shipment unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, materially different from the product ordered, or missing essential parts, contact us at whaofinds@gmail.com as soon as reasonably possible.

To help us investigate the issue, we may request:

Your order number
Photos of the product
Photos of the packaging
A description of the issue
Video evidence where reasonably necessary to demonstrate a defect

Please do not return a damaged or defective item before receiving return instructions from us.

Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied, WHOA Finds will determine an appropriate remedy, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

Refunds

Once an approved return is received by WHOA Finds, we will inspect the returned product.

For eligible approved returns, refunds will generally be processed within 15 days after we receive the returned product.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges, where applicable, are non-refundable for standard returns.

For orders that qualified for free shipping, the original shipping benefit does not create a cash refund entitlement.

Where a refund is required because WHOA Finds cannot fulfill an order, or where applicable law requires a different refund treatment, the refund will be handled accordingly.

Exchanges

We may offer replacement products instead of exchanges depending on product availability.

If you need a replacement, contact us at whaofinds@gmail.com.

Returns Without Authorization

Please do not send products to an address without first contacting WHOA Finds.

Unauthorized returns may delay processing.

Final Sale / Restricted Products

If a product is marked as final sale or has special return restrictions, those restrictions will be disclosed on the product page or at checkout where applicable.